Kindred
Travelers,
In an effort
to continue to provide quality services to our employees who travel, the Kindred
Travel Department will transition to a new fulfillment service provider.
Beginning
Monday, October 28, 2013, Altour will handle the fulfillment of travel
requests processed by the Kindred Travel Department and Concur Travel. All
current policies and processes, including the use of Concur Travel and the TAR
form, will remain in place with this transition.
The project
team and members of the Travel Department are working hard to ensure that the
transition is smooth for our travelers and travel arrangers. Any existing
reservations that were made with our current provider, BCD Travel, will remain
active. Should you need to make revisions or cancel these reservations, please
send a revised TAR to travel@kindred.com.
The
information below provides more details about the transition, contact
information to reference during the transition period, and dates for upcoming
training events.
What
Changes Will You See?Kindred travelers will notice very
few changes to existing systems and processes after the transition.
·
Concur:
Travelers can expect
to see minor message revisions within the Concur system related to air/hotel/car
availability.
·
Invoices/Itineraries: E-mailed invoices and itineraries
will now arrive from Altour.
·
Support:
Contact information
for afterhours support will change. Please reference the attached document for
more information. New support options should not be used until the
transition is complete.
·
Unused
Tickets: A
discounted value for all unused tickets will be refunded to Kindred to use for
future travel. Any unused tickets prior to the transition will not be available
to the traveler in Concur.
When Will
The Transition Occur?The transition will begin at 5:00pm
EST on Friday, October 25, 2013. During the transition period, travelers
requiring emergency assistance can contact support using the information
outlined in the attached document. Concur Travel will be unavailable. Employees
needing to make travel arrangements should wait until Monday, October 28, 2013
at 9:00am when Concur Travel is
available
Learn
More About Concur TravelAs part of this transition, the
Travel Department will offer travelers and administrative assistant the
opportunity to learn more about Concur Travel. If you would like to learn more
about making travel arrangements or have specific questions related to Concur
Travel, please be sure to attend the events listed below. Support Center
employees are encouraged to attend these sessions onsite in the conference
center. Field employees can attend remotely using WebEx (registration below).
·
Administrative
Assistants – Wednesday, October 16, 10:00-11:00am
Learn more about upcoming
availability changes in Concur, guest booking, refining/narrowing search
options, and more.Click to register for this
WebEx event.
·
Kindred
Travelers –
Wednesday, October 16, 11:30-1:30pmLearn more about upcoming
availability changes in Concur, refining/narrowing search options, using the
Concur Mobile app, and more.Click to register for this
WebEx event.
For more
information related to travel, Concur Travel, and travel policies, you may visit
the Travel Department website on KNECT (KNECT > Global > Travel).
Thank you
and let me know if you have any questions.
Sally A. Meilun, CTC
Director of Travel and Relocation
Kindred Healthcare
502-596-7427
